Privacy Policy
Last updated: June 30, 2025
1. Introduction
Welcome to iGenflow.
This Privacy Policy explains how iGenflow collects, uses, stores, shares, and protects your personal information when you use our website, browser extension, and related services (collectively, the "Services").
Please read this Privacy Policy carefully before using the Services. By accessing or using iGenflow, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Information you provide directly
When you create an account, contact us, subscribe to a paid plan, or otherwise use the Services, you may provide us with personal information such as:
name
email address
profile image
account credentials or authentication-related information
billing or transaction-related information
any other information you choose to provide to us
2.2 Login information
You may sign in to iGenflow using Google Sign-In or email-based authentication. In connection with authentication and account management, we may collect information such as:
your email address
your display name
your profile image
your authentication provider identifier
other account information necessary to enable login and maintain your account
2.3 Transaction and subscription information
If you purchase a subscription or other paid Services, we may collect information related to your order, subscription status, payment status, invoices, and transaction history. Payment processing may be handled by third-party payment providers, and we may receive limited transaction details necessary to confirm payment and provide service access.
2.4 Usage and technical information
When you use the Services, we may automatically collect certain technical and usage information, including:
device and browser type
operating system
IP address
language and region settings
pages viewed and features used
timestamps and access logs
diagnostic, crash, and performance data
2.5 Content and workflow-related data
Depending on how you use iGenflow, we may process content associated with your workflow documentation, such as screenshots, step data, annotations, titles, descriptions, exported files, and related metadata necessary to provide the Services.
2.6 Cookies and similar technologies
We may use cookies, local storage, pixels, and similar technologies to operate the Services, remember preferences, maintain sessions, analyze usage, and improve the user experience.
3. How We Use Your Information
We may use your personal information for the following purposes:
to provide, operate, maintain, and improve the Services;
to create, manage, and secure your account;
to authenticate users and support Google or email login;
to process subscriptions, payments, renewals, and related transactions;
to provide customer support and respond to inquiries;
to personalize and improve product functionality, content, and user experience;
to monitor service usage, diagnose technical issues, and maintain system security;
to detect, investigate, and prevent fraud, abuse, unauthorized access, and violations of our terms or policies;
to comply with legal obligations and enforce our legal rights; and
to generate aggregated, anonymized, or de-identified insights for product improvement, analytics, and operational purposes.
5. How We Share Information
We do not sell your personal information.
We may share your information only in the following circumstances:
5.1 Service providers
We may share information with trusted third-party vendors and service providers who help us operate the Services, such as providers for:
cloud hosting and storage
authentication
payment processing
analytics
security and fraud prevention
customer support
email delivery and communications
These service providers are authorized to process personal information only as necessary to provide services to us and in accordance with applicable contractual and legal protections.
5.2 Legal and compliance purposes
We may disclose information if required to do so by law, regulation, court order, legal process, or valid governmental request.
5.3 Protection of rights and safety
We may disclose information where necessary to protect the rights, property, and safety of iGenflow, our users, our service providers, or others, including in connection with fraud prevention, security incidents, or policy enforcement.
5.4 Business transfers
If iGenflow is involved in a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar transaction, your information may be transferred as part of that transaction, subject to applicable confidentiality and legal protections.
6. Data Storage and International Transfers
iGenflow uses cloud infrastructure located in the United States, and your information is generally stored and processed on U.S.-based cloud servers.
If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country of residence.
Where required, we take reasonable steps to implement appropriate safeguards for international transfers of personal information.
7. Cookies and Analytics
We may use cookies and similar technologies for the following purposes:
to keep you signed in;
to remember your preferences and settings;
to maintain service functionality and security;
to understand how users interact with the Services;
to measure performance and improve product experience; and
to support analytics, product optimization, and service reliability.
We may also use third-party analytics tools that collect information about how users interact with the Services. These tools may use cookies or similar technologies to help us understand usage trends and improve the Services.
You can usually control cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of parts of the Services.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type of data, the nature of the Services provided, legal requirements, and operational needs.
We may retain aggregated, anonymized, or de-identified information for a longer period where permitted by applicable law.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
access the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
object to or restrict certain processing;
withdraw consent where processing is based on consent; and
request a copy of your information in a portable format, where applicable.
To exercise these rights, please contact us at [email protected].
We may need to verify your identity before processing certain requests. We may also retain certain information where required or permitted by law, or where necessary for legitimate business purposes such as security, fraud prevention, dispute resolution, or compliance.
10. Deleting Your Account and Data
You may request deletion of your account and associated personal information at any time by contacting [email protected].
Once your account is deleted, you may lose access to all or part of the Services, including stored workflows, generated documents, exports, and related account data.
Please note that some information may be retained as required by law or as necessary for legitimate business purposes, including security, fraud prevention, billing reconciliation, dispute handling, and compliance.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to protect your devices and account access.
12. Children's Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us at [email protected], and we will take reasonable steps to investigate and, where appropriate, delete such information.
If applicable law in your jurisdiction sets a higher minimum age for valid consent to data processing, that higher age requirement will apply.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date above.
If changes are material, we may provide additional notice where required by applicable law.
Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: